![]() I found this thread and was very interested as one of my Customers has asked the same thing. ![]() The agent performance view has an ACD Yes/No filter option to filter out metrics that are non-ACD. However alert metrics can be filtered by queues. Do you know whether the Alert count includes non-ACD calls presented to the agent or only ACD calls?Īlert metrics are counted on non-ACD and ACD conversations. But if they are curious about ALL possible calls they were presented with, Handled may be a better metric. If your supervisor only cares about how many calls the agent answered directly out of a queue (as opposed to transfers from another agent, etc.), you are good to go. In Genesys Cloud, there is a pretty big difference between Answered Calls and Handled Calls, especially in the event of transfers. Be sure to keep an eye on Handled as well. Or, is there a way to customize a report to show the information my supervisor is looking for? I've also looked at the "Queue Metrics Report", but this shows only a collection of all agents in the queue and not the individuals.Ĭan anyone tell me if there is a preconfigured report that I have not found (I'm pretty sure I've viewed them all) that might have this info. The preconfigured report "Agent Metrics Report" does not have this particular information. The "Bible Thumpers" used their initiative to seek The Lord to find Him then to remain true in word and deeds to Him with all their heart.I've recently been tasked by one of our supervisors to show a report every week that shows each of our agents in a particular phone queue with the data of 1) How many calls were presented to each agent and 2) How many calls they actually answered. "And ye shall seek me, and find me, because ye shall seek me with all your heart." The title would come to be a badge of honor for the Christians in the eyes of the world's Savior, The Lord Jesus Christ. Having the courage to keep the faith, telling others about the love of God and being concerned about the eternal happiness of others earned them the title of "Bible Thumper". Easter break isn't mentioned anymore and has been thrown into the trash heap by modernism and the period of time is just quietly lumped into what is called Spring Break. They had great respect for traditional holidays like Memorial Day, Veterans Day, Lincolns Birthday, Independence Day, Thanksgiving, Christmas and for the Easter Break in the Spring of the year. They knew why Easter had nothing biblically to do with bunny rabbits or eggs. They understood biblically why Christmas was more than tinsel and commercialization. When I see some of those huge old brick or stone churches built in an era of few dollars, I know there had to have been many, many faithful people attending there in worship of The Lord and Savior. ![]() Many of the churches which they built have dwindled away or closed down and the Christian work by them for Jesus has been forgotten. ![]() They've passed away by now and have gone home to be with The Lord. They built much of our nation's infrastructure and were America's backbone. Whether they were of the Brethren Church, Presbyterian, Methodists, Baptists or anything else, as true to God Christians, they would not be moved they had steel and fortitude. 2 Timothy 2:15 says: "Study to show thyself approved unto God a workman that needeth not to be ashamed, dividing the word of truth aright." They obeyed to study the Bible and they lived it. They believed in and trusted in the entire Word of God. They were true to the Heavenly Father and true to the Lord Jesus Christ. Malichi 3:6 " For I am the Lord: I change not," Cultures and people change, never The Lord. In the 1920's a term was coined for Christians who lived their faith, who lived the way Jesus commands all people to live still today. We will remember your name and come to know you and your family personally. Our Worship Service usually is about one hour. Our sermons are heartfelt and are from our own efforts, usually taking around ten or more hours of dedicated preparation time. Our Worship Service is intended to reflect a time in American history when all of the Bible was still believed. ~~We Welcome You and Encourage You to Come Help Us Grow~~ ~~Bible Study: Wednesday Morning: 10:00 a.m.~~ ~~Worship Time: Sunday Morning: 10:00 a.m.~~ When God Abandons a Nation (Romans 1:18-32) John MacArthur - YouTube Isaiah 5-6 "The Man for a National Crisis" - Dr. Steven Lawson: Is the Bible Just Another Book? - YouTubeģ. The Puritan Commitment to Sola Scriptura: Dr. We place this information ahead of that of our own Church information because these Christian sermons should be heard at least once in a lifetime.
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